Delivery & Returns

How does delivery work?

  • We use Team GE and Australia Post for our deliveries, which offer a super fast and reliable courier service, as well as maintain 100% carbon-neutral delivery, which is something we at Aeroo are passionate about. 
  • Team GE covers every postal address in Australia, including rural areas. Some of these areas may experience slightly longer shipping times. Team GE will however be unable to deliver to a parcel locker/PO Box, for these addresses we will send via Auspost.
  • When we ship your order, you will receive a confirmation email with tracking.

Drone orders are usually delivered in 1-2 business days (overnight) to WA, NSW, QLD, NT, SA, VIC, TAS, ACT.

Shipping time frame estimates are quoted at checkout

Most orders to metro areas take between 1-8 business days, If your order does not arrive within 10 business days, please contact us at support@nz.aeroodrones.com and we will follow up on your order.

If you have ordered multiple items, they will usually be packaged together. 

Due to current delivery restrictions, all parcels are sent with "Authority to Leave". We will reimburse you in the unlikely event of any product loss or damage while in transit until the product is marked as delivered by the courier.

Aeroo is not responsible for stolen goods after your order is delivered.

 

Returns policy

  • We are extremely confident you will love our products, However, if you do not find Aeroo suitable for you we do offer a 30-day Free returns policy.
  • Our returns are free and you will not be charged any handling costs.
  • The product being returned must be in new and unused condition. 
  • If your returned item arrives with signs of use, we reserve the right to deny your refund.
  • If you need to return your Aeroo product, please email support@nz.aeroodrones.com with your order name and number, as well as the reason you would like to return it.
  • Our Customer Service Team will then ask you a couple of mandatory questions regarding your return item. This is only to avoid people taking advantage of the system.
  • We will provide you with a return postage label you can print out and drop at your local Australia Post.
  • Once we receive the product in new and re-saleable condition you will receive a full refund of the purchase price less postage cost.