test – Aeroo Drones New Zealand

Is your drone damaged or lost? Yes — It requires fixing or replacing No — I am having issues with using my drone

We're here to help.

This form is for damaged drones only, please visit our support page for troubleshooting help.

Support

Where did you purchase your drone? Direct from Aeroo Authorised Reseller Second Hand

What is your Aeroo order number?
E.g. NZ-12345

Do you have for this drone? Yes No

Where did you purchase Aeroo Protect? Authorised Reseller Directly from Aeroo

Enter your Aeroo Protect Number

Found in your Aeroo Protect Confirmation email.

Aeroo Protect was purchased in the same order as my drone

Enter your Aeroo Protect Order Number
E.g. #NZ12345

Please provide proof of purchase

Your document should include:

Store details
Customer details
Item name/s
Date of purchase
Order number
Price

Upload receipt

Drag & Drop or
Browse JPG, PNG or PDF

Do you have for this drone? Yes No

Where did you purchase Aeroo Protect? Authorised Reseller Directly from Aeroo

Enter your Aeroo Protect Number

Found in your Aeroo Protect Confirmation email.

Enter your Aeroo Protect order number
E.g. #NZ12345

Serial number

Found in the battery compartment or on the box, if available.

Comments

Do you have for this drone? Yes No

Where did you purchase Aeroo Protect? Authorised Reseller Directly from Aeroo

Aeroo Protect details

Please provide proof of purchase. Your document should include:

Store details
Customer details
Item name/s
Date of purchase
Order number
Price

Upload receipt or proof of purchase

Drag & Drop or
Browse JPG, PNG or PDF

Comments

Enter your Aeroo Protect order number
E.g. #NZ12345

Have you claimed your fixed-cost replacement before? Yes No

You will receive a discount on the cost of repair!

Would you like to use your one low-cost replacement now? Yes No

Please select the type of incident Collision Water Damage Lost in Flight

Please describe the incident.

Add a photo or video (optional)

Drag & Drop or
Browse JPG, PNG or MP4 — optional

Submit your flight logs via the app:

Step 1: Open the Aeroo Fly App

Important: Ensure you are on the same device you used while flying your drone.

Step 2: Tap on Profile and Flight Logs

Step 3: Select and Upload

Select the flight to share, then tap to share in the bottom corner, then "Send to Aeroo".

Step 4: Share Other Flights

Select and share other flights for us to review.

Verify your Aeroo Fly account email address

Have you synced your flight logs? Yes No — I am having issues

Full name

Email address

Please note: submitting this Lost in Flight claim will deactivate

AEROO PROTECT CLAIM

All claims under Aeroo Protect are subject to Flight Log verification, which can take 1–3 business days.

What difficulties are you facing submitting your flight logs?

Our team will assist you further via email.

Full name

Email address

Submit your flight logs via the app: